Customer Success | Security and Compliance
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What Does It Mean To Be A Customer Success Manager?
A customer success manager is a professional who works to ensure that a company’s customers are successful in achieving their desired outcomes with the company’s products or services. The role of a customer success manager is to proactively help customers to get the most value from the company’s offerings and to resolve any issues or…
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ISO 27001:2013 to ISO 27001:2022
ISO 27001 is a standard for information security management systems (ISMS). It outlines the requirements for establishing, implementing, maintaining, and continually improving an ISMS to protect sensitive information from unauthorized access, use, disclosure, disruption, modification, or destruction. The standard was developed by the International Organization for Standardization (ISO), a non-governmental organization that develops and publishes…
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A Review of Winners Take All: The Elite Charade of Changing the World
“Wealth is like an orchard. You have to share the fruit, not the orchard.” – Carlos Slim The above quote from Carlos Slim, taken from the pages of Winners Take All: The Elite Charade of Changing the World, appropriately sums up the core theme of the book: Why are we living in an age of…
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The “Ultimate” Team Experience
Every facet of my life has been shaped by the sport of Ultimate Frisbee. I’ve been a part of the ultimate community for over a decade. I’ve competed at the Collegiate National and Club level of the sport and coached competitively at multiple levels. My best friends, who are akin to family, came from the…
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How to Sell a Mission Statement
Despite the diverse array of opinions on how to do sales, there are a few fundamentals that should not be overlooked. At the core of the sales process lies selling the mission statement of the organization, not merely selling the product. In today’s ever-evolving marketplace, the focus has shifted from what the price of your…
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Lead Management With Salesforce
Leads are the lifeline to any successful sales venture. In today’s market more than ever it’s critical to increasing the sales funnel to maximize the bottom line. Proper lead management with Salesforce will do that. Salesforce is a powerful CRM tool that allows for automating the lead generation process. I’m going to provide a look…